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Through its T-Com division, Deutsche Telekom has grown its DSL service to the largest in Europe with more than four million small business and residential broadband lines. Building on this success, T-Com is using Motive’s software products to more quickly roll out new self-managing broadband services that will enhance the customer experience and improve operational efficiencies for T-Com. T-Com has licensed Motive’s broadband and enterprise management products to automate a variety of configuration and problem resolution processes to improve customer service. Current T-Com residential and small business services that will benefit from Motive technology include the following: consumer DSL, small business DSL, security applications, voice over IP, and wired or wireless networking. Deutsche Telekom is also working with Motive to automate internal employee support operations.
