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Headquartered in Zagreb, Iskon is Croatia’s second largest service provider, with 10,000 business customers and 100,000 residential customers. Following the deregulation of the Croatian telecommunications market, Iskon has rolled out voice and high-speed internet services over fibre and DSL. In the second phase Iskon will also offer video and IPTV services.
Iskon selected Motive Home Device Manager (HDM) software to improve customer service while reducing its support costs. Integrated with Iskon’s telephony and high-speed internet services, Motive’s intelligent automation will significantly enhance service activation and assurance capabilities.
