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Numéricable is among the largest cable operators in France, currently serving 830,000 customers. The company is rapidly expanding its broadband customer base by offering multiple access speed tiers, public WiFi, and bundled services, including broadband data and television over IP. Numéricable will build Motive self-management capabilities into its broadband services to automate a range of configuration and problem resolution processes for both customers and call center operations. Building Motive self-management capabilities into all of these services will allow Numéricable to ensure a differentiated, consistently positive subscriber experience, while also better controlling operational costs of delivering and supporting broadband services. As a result, Motive will be instrumental in helping the company quickly scale its operations to manage a substantially larger subscriber base.
