Motive Broadband Services Care Solution – Overview

Simplify Broadband Customer Care

Subscribers who experience problems with their broadband service do not want to search through complex support articles for solutions or wait endlessly on hold for support. Without the right self-help and assisted support capabilities service providers can expect higher call volumes, greater numbers of truck rolls and dissatisfied customers.

Motive’s Broadband Services Care solution simplifies customer care by putting the power to resolve common technical support issues in the hands of consumers. In addition Motive equips frontline help desk agents with advanced problem resolution tools that quickly and efficiently solve problems. Motive’s Broadband Services Care Solution provides a complete approach to broadband service care ensuring a positive, consistent customer experience. With Motive’s Broadband Services Care service providers can:

• Solve broadband problems quickly and efficiently
• Guide customers through the entire support experience, from problem triage and diagnosis through problem resolution
• Enable service providers to proactively notify customers of known service issues
• Seamlessly integrate advance troubleshooting and problem resolution tools into existing call center systems