Motive Home Network Management Solution — Benefits

• Empower the help desk to rapidly solve a wider range of problems
  • Call center agents have instant access to the most recent subscriber home network information or the last known working state in case of connectivity loss
  • CSR console displays the home networking environment with intuitive visuals
• Empower subscribers to rapidly solve a wider range of problems
  • Intuitive self-management tools allow users to take control of their home network and manage it in a way that is customized and personalized to them – supporting their own unique device connections and services
  • Self-help tools can be run as intelligent, PC-based applications, or can be easily integrated into an existing service provider web portal, enabling a seamless support experience.
  • Supports self-service capabilities for gateway management, including firmware updates, firewall configuration, and wireless LAN setup
• Increase customer satisfaction
  • Rapid problem identification & single click resolution significantly decreases Average Handle Time (AHT)
  • Increased First Call Resolution (FCR)
  • Anytime, anywhere home network management, with a multi-homed management presence, increases service provider troubleshooting efficiency