Motive High Speed Internet (HSI) ServiceView Solution – Overview

Reduce HSI service management complexity.

The complexity involved in delivering High Speed Internet (HSI) services is driving up costs for service providers. A typical HSI deployment involves dozens of hardware components, software applications and technologies, both inside the customer’s home and across the provider’s network. Each of these pieces must work together seamlessly and reliably to deliver a quality HSI experience that customers have already come to expect. Savvy telecom operators understand that the customer experience is key, but manual processes, proprietary technologies and organizational silos are limiting their service management options.

Motive’s HSI ServiceView Solution expands your service management capabilities by giving you complete visibility and control of your HSI service across the entire service delivery chain and throughout the customer lifecycle. Motive software goes beyond basic network monitoring to deliver key capabilities that improve your insight, reduce operational costs and streamline key service management processes. These powerful capabilities include:

• End-to-end visibility into the HSI ecosystem, from inside the customers home to the back end systems and across your network
• Intelligent diagnostics that help service technicians quickly pinpoint and analyze specific systems for service issues
• Actionable data and recommendations that can be delivered to service technicians in the call center and in the field
• Multi-channel flexibility that allows you to communicate with customers and automate service processes over a variety of channels such as the TV, web or an IVR