Motive Mobile Broadband ServiceView Solution — Benefits

• Empower help desk to rapidly solve a wider range of problems
  • The ability to gather critical diagnostic information from customer devices, network and back office systems to triage, diagnose and resolve common mobile broadband issues
  • Delivers end-to-end visibility with the ability to integrate all back office, network and 3rd party systems into a single CSR interface
  • Consolidated results from multiple tests run in parallel, in real-time
  • CSR console display with intuitive visuals
• Increase Customer Satisfaction
  • Rapid problem identification & single click resolution significantly decreases Average Handle Time (AHT)
  • Increase First Call Resolution (FCR)
• Lowers Operational Expenses
  • Rapidly pinpoint problem root cause, regardless of the source significantly increasing AHT
  • Empower help desk to solve a wider range of problems; thereby increasing FCR
  • Optimize help desk personnel costs with decreased handle times and increase first call resolution
• Increase Value of Capital Expenses
  • Leverage existing investments in MDM, OSS/BSS and network management systems
  • Provide network and device agnostic support
  • Flexibility to choose devices from multiple vendors