Next generation CPE management with USP powered HDM

Connectivity is vital and service providers are still challenged to manage a diverse range of CPEs efficiently, effectively, and securely.

Modern and robust, TR-369 User Services Platform (USP) offers a protocol and framework to tackle these challenges where its predecessor, TR-069, fell short.  

Since 2021, Motive HDM (Home Device Manager) has been supporting service providers on their USP journey, ensuring seamless operations and unparalleled customer satisfaction. Let's explore how USP and HDM and take your CPE Management to the next level. 

What is USP? 

USP, or TR-369, is the next generation CPE (Customer Premises Equipment) management protocol following the CWMP (CPE WAN Management Protocol) also known as TR-069.   

USP offers several advantages over CWMP, including: 

• Always on communications, faster response times: USP ensures continuous, real-time communication between agents (CPEs) and the controller (HDM), allowing for instantaneous updates and quicker problem resolution compared to the periodic polling or connection request mechanism used in TR-069. 
  
  

• Enhanced security: USP capitalizes on improved encryption and robust security mechanisms like end-to-end encryption, role-based access control, TLS security, certificate-based authentication.  
  
  

• Efficient data collection: USP gives us the necessary tools to collect only the required data, avoiding unnecessary data traffic. 
  
  

• Multi-controller architecture: A device (agent) can be managed by multiple controllers, ensuring separation of concerns. For example, your primary controller can maintain access control, configuration management and firmware upgrades whereas your secondary controller can be responsible for your Wi-Fi management.
   

• Support for IoT and Smart Home Devices: USP offers advanced features for managing diverse and modern device eco-systems in the network. 

HDM: Superior device management using TR-369 

HDM is designed to harness the full potential of TR-369, offering a comprehensive suite of features that streamline CPE management and optimize service delivery. 

One platform for all 

Whether your device is managed over TR-069, TR-369, WebPA (RDK-B), or legacy protocols (SNMP, etc.), HDM can simplify provisioning, configuration, firmware upgrades, and many more by ensuring consistency and reducing the risk of errors. 

Intelligent Automation 

HDM's powerful policy and scripting engine can automate, and mass manage CPEs, regardless of protocol.  This not only reduces the burden on your technical team but also ensures that devices remain updated and perform at their best, thereby minimizing service disruptions. 

Real-time Monitoring and Diagnostics 

Through HDM's KPI module, we offer real-time visibility into the performance and status of each CPE, allowing for immediate identification and resolution of issues. Advanced diagnostic tools enable proactive maintenance, ensuring optimal performance and customer satisfaction. 

Robust Security Framework 

Security is a core feature of HDM. We not only ensure that all communications are secure, but  provide device certificate management functionality to allow 2-way SSL and certificate-based authentication. 

Scalability 

We have a proven history of managing the world's largest deployments. HDM is designed to scale effortlessly, providing consistent performance and reliability. 

Embrace the power of USP! 

 Whether it is full migration from TR-069 to TR-369 or taking a "dual stack" approach, you can rely on HDM to fully leverage all the benefits that come with USP. 

Discover how HDM can revolutionize your CPE management strategy and drive your business forward.