Compare TR-369 (User Services Platform) and TR-069 (CWMP), the two key protocols for broadband CPE management. Learn how Motive Home Device Manager (HDM) simplifies dual-protocol support and enables a cost-effective, risk-mitigated migration to USP.
Introduced in 2004, TR-069 (CWMP) served as the backbone of broadband device management—enabling remote provisioning, firmware upgrades, and diagnostics at scale.
But today’s CPEs are smarter, more numerous, and more demanding. With Wi-Fi mesh systems, IoT devices, containerized applications, and hybrid cloud connectivity, CWMP shows its age.
That’s why the Broadband Forum developed TR-369 (USP)—a modern, scalable, and secure protocol designed for the always-on, real-time nature of the connected home.
“We decided to implement USP in-house to enable true service agility. With the platform in place, we can now launch new CPE services without touching firmware—across multiple countries and devices.”
— Marcel Sponer, Principal Engineer & Lead Architect, Home Technology Products, Vodafone
|
Capability |
TR-069 (CWMP) |
TR-369 (USP) |
|
Security |
Basic TLS |
End-to-end encryption, mutual authentication |
|
Architecture |
Single ACS per device |
Multiple controllers (ACS, apps, user agents) |
|
Transport Layer |
HTTP/SOAP |
Supports MQTT, WebSockets, CoAP, STOMP |
|
Connection Type |
CPE-initiated sessions |
Persistent connections, real-time |
|
Software Lifecycle |
Limited |
Full containerized Software Module Management |
|
Data Encoding |
XML + SOAP |
Lightweight Protobuf |
|
Data Model |
Latest TR 181 |
Latest TR 181 + commands and USP specific objects |
For a deeper dive into protocol capabilities, see our USP Readiness Checklist.
TR-369 provides the foundation for next-gen network and device management:
“USP is really an enabler for value-added services. If the operator is considering software module management, analytics, AI, or IoT — then they should consider going dual stack or transitioning to USP.”
— Hande Erdem, Product Manager, Motive HDM
Motive Home Device Manager (HDM) is protocol-agnostic—supporting TR-069, TR-369, SNMP, WebPA, and more in a unified platform.
Motive HDM supports devices running both TR-069 and TR-369 simultaneously. Thanks to the shared TR-181 data model, ISPs can transition at their own pace, using:
“We chose a dual-stack approach to avoid a big bang migration. It gives us more flexibility, better service-by-service control, and a fallback if needed.”
— Severin Rupp, DevOps Engineer, Swisscom
HDM enables remote container deployment (via USP) for applications like:
Learn more about HDM’s software management capabilities in our USP Application Lifecycle Brief.
HDM supports real-time and batch telemetry ingestion from both TR-069 and USP devices, enabling:
Explore our Service Management Platform to see how data pipelines extend this value across the OSS stack.
Network Engineers and Operations teams are rightly cautious about switching protocols at scale. Motive HDM provides:
TR-369/ USP is the new gold standard for broadband device management—offering the performance, security, and flexibility required for connected homes and hybrid networks.
Motive HDM is your bridge between today’s infrastructure and tomorrow’s capabilities, helping you migrate on your terms—without compromising operational efficiency or customer experience.
Learn more about how Motive HDM supports USP deployments, and visit our Resource Center for more!