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Service Management Platform

Transform Telco Customer Service and Integrations Experiences

The Motive Service Management Platform (SMP) delivers AI-powered, omnichannel aware, low-code workflows and integration capabilities designed to transform telecom customer service. Tailored for communication service providers (CSPs), SMP empowers seamless customer interactions across assisted, self-service, and automated channels, Enhance operational efficiency, reduce costs, and improve customer satisfaction across home, mobile, and IoT services with industry-leading automation and proactive care.

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What Sets Motive Service Management Platform Apart?

Redefine customer service with a scalable solution built to integrate seamlessly with OSS, BSS, and network systems. This combination of advanced automation and omnichannel capability deliver a competitive edge for CSPs. 

Intelligent Proactive Care

Utilize real-time event data machine learning to predict and resolve customer issues before customers notice them. Schedule proactive actions to automatically notify subscribers of potential issues and/or remediate the detected issues.

Flexible Integration Platform

Build reusable integration components that separate IT complexity details from business functions. Integrate with OSS, BSS, and network systems to support any application for activation, provisioning, device management, IoT services, and customer service [assisted care, self-care, field-care]. 

Customer Service for Every Need

Empower agents and end-users with fully configurable portals that offer guided workflows, generative AI use cases, historical data, and advanced diagnostics in real time. Leverage the Service Portal Framework for tailored solutions. Boost first call resolution rates and minimize escalations with real-time insights powered by the “Pocket of Flexibility” feature. Enable personalized, seamless interactions that exceed customer expectations. 

Empowering Telecom Operations with Advanced Tools

Drive exceptional service delivery and operational efficiency with a suite of advanced tools designed to address the complex needs of modern CSPs. Motive SMP combines AI-driven insights, low-code automation, and seamless integration to deliver superior customer experiences while reducing costs and streamlining workflows.  

From predictive care to fully customizable service portals, empower agents, technicians, and end-users with unparalleled service outcomes across home, mobile, and IoT. 

AI-Powered Intelligent Workflows

Deploy predictive workflows that suggest the next best actions for rapid resolutions. Adapt dynamically to network changes, device updates and new service launches.
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Drag and Drop Workflow Builder

Simplify complex workflows with an intuitive, low-code builder. Design troubleshooting workflows or operational enhancements with speed and precision. Includes BPMN workflows and integration with Node-RED for seamless automation.
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Integrated Service Portals

Deliver a unified view of diagnostics, network mapping, and device operations. Empower agents and end-users with actionable insights and real-time control. Features widgets like Health Check, Troubleshooting, and Wi-Fi History for in-depth analysis.  
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Learn From The Leaders
BT (British Telecom): Transforming Customer Experience with Motive's Service Management Platform
300-second
Reduction in Handle Time
5% Increase
First Contact Resolution
100-million
Transactions Processed Daily

BT enhanced customer service efficiency using Motive's Service Management Platform (SMP) integrated into the Homeview solution. By delivering real-time network insights, guided troubleshooting, and proactive service interventions, SMP empowered BT to reduce operational costs, boost first contact resolution, and provide a seamless customer experience.

 

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