End-to-end automation across networks & channels
Go beyond ticketing: Motive SMP automates service assurance from core to edge, spanning fixed, mobile, and IoT—and unifies customer care across apps, IVR, field ops, and agents.
Standards-based, SIM-first authentication
In-house systems can take years to mature. Motive SMP deploys rapidly with prebuilt workflows, telco use cases, and AI-powered diagnostics that deliver impact from day one.
Purpose-built for telecom operations
Unlike generic IT platforms, Motive SMP is designed specifically for CSPs—supporting telco-grade SLAs, OSS/BSS integration, and complex network topologies out of the box.
Tailored for communication service providers (CSPs), Service Management Platform (SMP) empowers seamless customer interactions across assisted, self-service, and automated channels. Enhance operational efficiency, reduce costs, and improve customer satisfaction across home, mobile, and IoT services with industry-leading automation and proactive care.
Key features of Motive's Service Management Platform
Motive SMP combines AI-driven insights, low-code automation, and seamless integration to deliver superior customer experiences while reducing costs and streamlining workflows.
From predictive care to fully customizable service portals, empower agents, technicians, and end-users with unparalleled service outcomes across home, mobile, and IoT.
AI-powered intelligent workflows
Deploy predictive workflows that suggest the next best actions for rapid resolutions. Adapt dynamically to network changes, device updates and new service launches.
Drag and drop workflow builder
Simplify complex workflows with an intuitive, low-code builder. Design troubleshooting workflows or operational enhancements with speed and precision. Includes BPMN workflows and integration with Node-RED for seamless automation.
Integrated service portals
Deliver a unified view of diagnostics, network mapping, and device operations. Empower agents and end-users with actionable insights and real-time control. Features widgets like Health Check, Troubleshooting, and Wi-Fi History for in-depth analysis.
A leading Middle East telco transformed its customer care operations using Motive’s Service Management Platform (SMP) to automate diagnostics, streamline support, and unify service tools. With AI-driven insights and real-time analytics, e& reduced operational costs and elevated customer satisfaction—laying the groundwork for proactive, scalable support across its expanding digital services portfolio.
Frequently
Asked
Questions
The Motive SMP is an AI-powered, low-code platform designed to transform telecom customer service. It offers omnichannel automation, predictive care, and seamless integration capabilities, enabling communication service providers (CSPs) to enhance operational efficiency and customer satisfaction across home, mobile, and IoT services.
Service Management Platform (SMP) provides fully configurable portals with guided workflows, generative AI use cases, historical data, and advanced diagnostics in real-time. This empowers agents and end-users to resolve issues quickly, boosting first call resolution rates and minimizing escalations.
Service Management Platform (SMP) offers flexible deployment models, including cloud-native, on-premises, or hybrid environments. This adaptability ensures that CSPs can choose the deployment strategy that best fits their infrastructure and operational requirements.
By analyzing real-time event data with machine learning, Service Management Platform (SMP) predicts and resolves customer issues before they become apparent. It can automatically notify subscribers of potential problems and initiate remediation actions, enhancing the customer experience.
Service Management Platform (SMP) incorporates robust security measures such as two-way SSL, role-based access control, and compliance with industry standards. These features ensure secure operations and data protection across all integrated systems.
Service Management Platform (SMP) supports IoT services by integrating with various network systems and managing device lifecycles. It enables seamless activation, provisioning, and management of IoT devices, facilitating the expansion of IoT offerings for CSPs.
