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Smart Utility Metering with SMP Virtual AI Agent Assist 

See it, know it, and handle it with the SMP Virtual AI Agent Assist 

Drive customer engagement and experience while increasing your network reliability and operational efficiency with the Motive Service Management Platform (SMP) and Generative AI technology. 

Make your meters work for you

With Virtual AI Agent Assist you’ll reduce agent average handling time (AHT), enhance self-service options for your customers, optimize your internal workflows, and benefit from AI-driven insights. 

Who's it For?

What it Does

Why You Need It

Utilities

Optimize smart metering, reduce operational costs, and enhance customer engagement with AI-driven automation.

Enterprises

Streamline utility management, improve customer service efficiency, and leverage real-time insights for better decision-making.

Municipalities

Improve resource allocation, optimize infrastructure management, and enhance citizen services with AI-powered automation.

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AI-Powered Customer Care Management

Leverage Virtual AI Agent Assist to automate and optimize customer interactions across multiple channels.

Intelligent Utility Metering Workflows

Pre-built workflows for utility call centers, web platforms, usage apps, and billing systems enhance efficiency and customer experience.

Billing & Outage Compensation Automation

Automatically estimate bills in case of metering failures, apply discounts after outages, and improve transparency for consumers.

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Real-Time Utility Usage Visualization

Give consumers clear insights into their water, gas, and electricity usage, improving efficiency and sustainability.

Reduced Consumption Through Consumer Visibility

Empower customers with data that helps them monitor and optimize their energy and water consumption.

Simplified Conflict & Dispute Resolution

Omni-channel automation reduces average handling time (AHT) for agents and streamlines issue resolution.

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Explore Motive's IoT Network Solutions

We’ve got the products you need for the solutions that your customers demand. Get in touch now to get yourOffering industry leading, differentiated services is critical to your business, to help you stand out, and to help you succeed. But there are obstacles standing between you and the results you need. We’ve been managing devices and services for more than three decades now and have the world-class solutions you need to set up, manage, and support the business-defining devices and services that your customers are demanding  

Solve subscriber issues faster and more effectively

Roll-out vs SIM

Break away from the limitations of physical SIM cards with integrated SIMs (iSIMs) and speed up your deployment. Roll out ‘vanilla’ devices without SIM procuring and soldering and easily deploy on constrained devices with our optimised solution. 
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Battery optimization

Power when you need it, that’s what matters. Motive’s patented battery optimization solution only communicates when a device is coming online, staying dormant otherwise. This protects degraded batteries and allows you to deploy iSIMs quickly and efficiently. 
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Connect With Us!

Will You Be At MWC Barcelona?

Schedule a meeting with one of Motive's experts. Let’s discuss your unique challenges and explore how Motive can help drive your organization’s growth and transformation.

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