End-to-end automation across networks & channels
Go beyond ticketing: Motive SMP automates service assurance from core to edge, spanning fixed, mobile, and IoT—and unifies customer care across apps, IVR, field ops, and agents.
Standards-based, SIM-first authentication
In-house systems can take years to mature. Motive SMP deploys rapidly with prebuilt workflows, telco use cases, and AI-powered diagnostics that deliver impact from day one.
Purpose-built for telecom operations
Unlike generic IT platforms, Motive SMP is designed specifically for CSPs—supporting telco-grade SLAs, OSS/BSS integration, and complex network topologies out of the box.
The Motive Intelligence platform is a massively scalable, highly performant solution for Intelligent Data Services. Used by Service Providers, Enterprises and other organization to augment their Device and Service Management capabilities with real time insights for optimizing their digital experience.
Key features of Motive Intelligence
Motive Intelligence, combined with Motive’s Service and Device Management, delivers actionable insights and automated service improvements. Instead of raw Wi-Fi indicators, it provides a simplified metric that reflects the user’s experience—enabling clear communication and proactive issue resolution before consumers even notice a problem.
Automated wi-fi diagnostics
As the number of devices in the home increases also do the number of Wi-Fi issues, being able to mitigate these issues ensures customer contentment as well as the opportunity to sell additional network equipment such as extenders.
Boosting utilities with intelligent insight
Customer care
Understand what is going on with your service, quickly see what has happened, what is happening and what will happen. Be able to resolve customer issue and set expectations quickly.
Root cause analysis
This leading Australia telco leveraged the Motive IMPACT IoT platform to manage Australia’s largest smart meter rollout, servicing 1.7 million customers. The platform provided scalable, secure, and efficient IoT device management, ensuring interoperability across diverse device types and enabling real-time data analytics for optimized utility services.
Frequently
Asked
Questions
Motive Intelligence analyses data to determine valuable insights for multiple different use cases.
Motive Intelligence does this by using the latest Machine Learning and Artificial Intelligence capabilities to work out insights in real time
Motive Intelligence is used by Internet Service Providers, Broadband Service Providers, Mobile Network, Enterprises and Utilities.
Gaining insight from data is valuable as actions can be taken to resolve issues and improve the digital experience.
Data is streamed into Motive Intelligence from multiple sources. This can be Device Management Systems, Service Management System or other systems such as Location Providers, Billing Systems and Customer Information Systems.
By enabling data insights services can be optimized, tuned, and sustained ensuring fast time to revenue, protecting brand and ensuring customer loyalty. Access to the long term data sets ensure that network planners and business decision makers are well equipped to make the right decisions as the service evolves.
