The Motive SMP is an AI-powered, low-code platform designed to transform telecom customer service. It offers omnichannel automation, predictive care, and seamless integration capabilities, enabling communication service providers (CSPs) to enhance operational efficiency and customer satisfaction across home, mobile, and IoT services. 

Service Management Platform (SMP) provides fully configurable portals with guided workflows, generative AI use cases, historical data, and advanced diagnostics in real-time. This empowers agents and end-users to resolve issues quickly, boosting first call resolution rates and minimizing escalations. 

Service Management Platform (SMP) offers flexible deployment models, including cloud-native, on-premises, or hybrid environments. This adaptability ensures that CSPs can choose the deployment strategy that best fits their infrastructure and operational requirements.

By analyzing real-time event data with machine learning, Service Management Platform (SMP) predicts and resolves customer issues before they become apparent. It can automatically notify subscribers of potential problems and initiate remediation actions, enhancing the customer experience. 

Service Management Platform (SMP) incorporates robust security measures such as two-way SSL, role-based access control, and compliance with industry standards. These features ensure secure operations and data protection across all integrated systems.

Service Management Platform (SMP) supports IoT services by integrating with various network systems and managing device lifecycles. It enables seamless activation, provisioning, and management of IoT devices, facilitating the expansion of IoT offerings for CSPs.