Managing complex home networks in an era of skyrocketing data consumption demands innovation. Simon Evatt, Digital Director at BT, explains how real-time observability, AI-driven insights, and guided troubleshooting tools transformed their customer experience and operational efficiency.

Key Takeaways:

• AI-Powered Insights: Use Smart Assistant to identify issues, prioritize actions, and deliver proactive interventions.
• Streamlined Workflows: Achieve operational excellence with single-pane visibility and automated processes.
• Cost Optimization: Reduce truck rolls and call handling times, saving millions annually in OPEX.

Elevate your customer service and network operations.

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