How BT Manages 10M+ Wi-Fi Endpoints with 61% Fewer Support Calls

Discover how one of Europe’s largest CSPs transformed the home broadband experience across 14 million households.

Motive’s Service Management Platform (SMP) and Home Device Manager (HDM) enabled BT to launch Homeview, an integrated service experience for 3,000+ advisors—equipping them with:

🔍 Real-time visibility into subscriber networks and home devices
🧠 AI-guided Smart Assistant for troubleshooting and proactive resolutions
⚙️ Automated workflows that improve first contact resolution, and cut OPEX

Find Out Why Leading Telecom Operators Are Choosing Motive

Motive is redefining how telecom operators manage service and customer experience—using cloud-native intelligence to sense, think, and act across every device, session, and service.

Our platforms power predictive care, simplify support, and reduce operational costs at scale.

Learn how BT transformed customer support and network operations—download the full case study now.