Home Device Manager

Secure Device Management for Modern Home Networks

Motive Home Device Manager (HDM) provides carrier-grade device and secure network management, meeting the demands of smart home connectivity. With support of TR-069 and TR-369 standards, multi-tenancy, and two-way SSL security, it delivers zero-touch provisioning, bulk management, and real-time diagnostics to streamline operations and reduce costs. Trusted by Tier 1 CSPs worldwide, it’s the solution for reliable and efficient network management.

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Scalable and Flexible Home Network Management for CSPs

A trusted, carrier-grade solution designed to meet the needs of today’s CSPs. Supporting over 150 million devices worldwide, Motive Home Device Manager (HDM) empowers operators to manage the growing complexity of home networks with scalable, secure, and adaptable tools. Whether optimizing device lifecycles or ensuring seamless integration across diverse standards and environments, Motive HDM delivers the flexibility and reliability CSPs need to streamline operations and drive growth.

Comprehensive Device Lifecycle Management

Cover the entire device lifecycle: firmware updates, end-of-life management, zero-touch activation & provisioning, and more—all remotely, minimizing customer service calls and increasing operational efficiency.

Security Driven Architecture

Address compliance and data protection concerns head-on with two-way SSL, role-base access control, and traffic regulation models.

Extensive Standards and Legacy Device Support

Seamlessly integrate into diverse environments with support for TR-069 and TR-369 and a generic proxy for legacy device management. Choose between SaaS or on-premises deployments, leveraging rich APIs for integration and ensuring high availability with disaster recovery capabilities.

Learn From The Leaders

BT (British Telecom): BT Revolutionizes Home Connectivity: Managing 10 Million Wi-Fi Connections with 61% Fewer Support Calls

61%

Call Reduction

<10M

Wi-Fi Connections Managed Daily

+100M

Daily Actions Processed

BT utilized Motive’s Home Device Manager (HDM) and Service Management Platform (SMP) to enhance home connectivity for 14 million households. By enabling real-time visibility, proactive diagnostics, and seamless multi-device control, BT improved operational efficiency, reduced in-home visits, and increased customer satisfaction through streamlined troubleshooting and predictive analytics.

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Frequently Asked Questions

What is the Motive Home Device Manager (HDM)?

The Motive Home Device Manager (HDM) is a carrier-grade solution designed to manage and secure home networks. It offers zero-touch provisioning, real-time diagnostics, and supports TR-069 and TR-369 standards, enabling efficient management of smart home devices and customer premises equipment (CPE).

How does HDM enhance device lifecycle management?

HDM streamlines the entire device lifecycle by providing remote firmware updates, zero-touch activation, provisioning, and end-of-life management. These capabilities reduce the need for customer service calls and increase operational efficiency.

What security features are integrated into HDM?

HDM incorporates a security-driven architecture that includes two-way SSL, role-based access control, and traffic regulation models. These features address compliance and data protection concerns, ensuring secure device and network management.

Does HDM support legacy devices?

Yes, HDM offers extensive support for both modern and legacy devices. It supports TR-069 and TR-369 standards and includes a generic proxy for managing legacy devices, ensuring seamless integration across diverse environments.

What deployment options are available for HDM?

HDM provides flexible deployment models, including Software as a Service (SaaS) and on-premises options. This flexibility allows communication service providers (CSPs) to choose the deployment strategy that best fits their infrastructure and operational requirements.

How does HDM handle real-time analytics & network insights?

HDM offers real-time analytics and network insights through customizable dashboards. It provides actionable data on key performance indicators (KPIs), Quality of Experience (QoE) ratings, and device performance, enabling CSPs to optimize network reliability and customer satisfaction.

Can HDM manage large-scale device deployments? Absolutely. HDM is designed to support over 150 million devices worldwide, demonstrating its scalability and reliability in managing large-scale deployments for CSPs.

What standards does HDM support for device management? HDM supports industry-standard protocols, including TR-069 and TR-369 (User Services Platform), facilitating seamless integration and management of a wide range of devices within home networks.

How does HDM contribute to operational cost reduction? By automating device management tasks such as provisioning, firmware updates, and troubleshooting, HDM reduces the need for manual interventions. This automation leads to decreased operational expenses and improved resource utilization for CSPs.

Is HDM suitable for managing smart home devices? Yes, HDM is specifically designed to meet the demands of smart home connectivity. It provides secure and efficient management of various smart home devices, ensuring seamless integration and optimal performance within home networks.