--- title: Carrier-Grade Home Device Management | Motive Home Device Manager description: Motive Home Device Manager (HDM) streamlines smart home network management with zero-touch provisioning, TR-069/TR-369 support, and real-time diagnostics. Enhance customer experience, reduce costs, and optimize network performance. --- [Products](http://example.com/) [Home Device Manager](https://motive.com/home-device-manager) **Secure device management for modern home networks** ![arrow-gray](https://motive.com/hs-fs/hubfs/arrow-gray.png?width=90&height=162&name=arrow-gray.png) [Key features](https://motive.com/home-device-manager#key-features) [Customer spotlight](https://motive.com/home-device-manager#customer-spotlight) [FAQ](https://motive.com/home-device-manager#faq) [Talk to a solutions expert](https://motive.com/contact-us?hsLang=en) The Motive Difference Motive Home Device Manager (HDM) provides carrier-grade device and secure network management, meeting the demands of smart home connectivity. With support of TR-069 and TR-369 standards, multi-tenancy, and two-way SSL security, it delivers zero-touch provisioning, bulk management, and real-time diagnostics to streamline operations and reduce costs. Trusted by Tier 1 CSPs worldwide, it’s the solution for reliable and efficient network management. Resource Library Comprehensive device lifecycle management Cover the entire device lifecycle: firmware updates, end-of-life management, zero-touch activation & provisioning, and more, all remotely, minimizing customer service calls and increasing operational efficiency. Security driven architecture Address compliance and data protection concerns head-on with two-way SSL, role-base access control, and traffic regulation models. Extensive standards and legacy device support Seamlessly integrate into diverse environments with support for TR-069 and TR-369 and a generic proxy for legacy device management. Choose between SaaS or on-premises deployments, leveraging rich APIs for integration and ensuring high availability with disaster recovery capabilities. [Learn More](https://motive.com/home-device-manager#) --- Home Device Manager # Dual-standard support (TR-069 + TR-369) Home Device Manager (HDM) is one of the few solutions with full support for both TR-069 and TR-369 (USP), enabling hybrid deployments and future-ready device management. --- Home Device Manager # Multi-tenant architecture with carrier-grade security Unlike many competitors, HDM offers true multi-tenancy alongside two-way SSL and strict certificate validation—ideal for large-scale, secure deployments. --- Home Device Manager # Scalable automation with real-time insight From zero-touch provisioning to bulk operations and real-time diagnostics, Home Device Manager (HDM) reduces operational costs while enhancing visibility across millions of devices. ## Key features of Motive's Home Device Manager A trusted, carrier-grade solution designed to meet the needs of today’s CSPs. Motive's Home Device Manager (HDM) empowers operators to manage the growing complexity of home networks with scalable, secure, and adaptable tools. Whether optimizing device lifecycles or ensuring seamless integration across diverse standards and environments, HDM delivers the flexibility and reliability CSPs need to streamline operations and drive growth. ## Proven scalability and flexibility Adapt seamlessly to growing network demands with support for TR-069 and TR-369 standards, legacy device integration, and deployment flexibility across SaaS or on-premises environments. ![](https://motive.com/hubfs/hdm-proven-scalability.jpg) [Download the HDM data sheet](https://motive.com/datasheet/hdm?hsLang=en) ## Real-time analytics & network insights Leverage actionable insights into KPIs and Quality of Experience (QoE) ratings, and device performance with customizable, streaming analytics dashboards to optimize network reliability and customer experience. ![](https://motive.com/hubfs/hdm-realtime-analytics.jpeg) [Deep-dive into Motive Intelligence](https://motive.com/motive-intelligence-11?hsLang=en) ## Full device lifecycle management Streamline operations with zero-touch provisioning, proactive troubleshooting, firmware updates and bulk management, reduce costs and minimize customer support needs. ![](https://motive.com/hubfs/full-lifecycle-device-management.jpg) [Learn about device lifecycle management](https://motive.com/mobile-device-management?hsLang=en) Managing 10M Wi-Fi Connections with 61% Fewer Support Calls BT utilized Motive’s Home Device Manager (HDM) and Service Management Platform (SMP) to enhance home connectivity for 14 million households. By enabling real-time visibility, proactive diagnostics, and seamless multi-device control, BT improved operational efficiency, reduced in-home visits, and increased customer satisfaction through streamlined troubleshooting and predictive analytics. [Read the full story](https://motive.com/case-study/bt-hdm?hsLang=en) ![BT-logo-white-2](https://motive.com/hs-fs/hubfs/BT-logo-white-2.png?width=140&height=139&name=BT-logo-white-2.png) 61% Call Reduction <10M Reduction in handle time > 300-seconds Reduction in handle time ## Frequently asked questions What is the motive Home Device Manager (HDM) + The Motive Home Device Manager (HDM) is a carrier-grade solution designed to manage and secure home networks. It offers zero-touch provisioning, real-time diagnostics, and supports TR-069 and TR-369 standards, enabling efficient management of smart home devices and customer premises equipment (CPE). What security features are integrated into HDM? + HDM incorporates a security-driven architecture that includes two-way SSL, role-based access control, and traffic regulation models. These features address compliance and data protection concerns, ensuring secure device and network management. Does HDM support legacy devices? + Yes, Home Device Manager (HDM) offers extensive support for both modern and legacy devices. It supports TR-069 and TR-369 standards and includes a generic proxy for managing legacy devices, ensuring seamless integration across diverse environments. What deployment options are available for HDM? + Home Device Manager (HDM) provides flexible deployment models, including Software as a Service (SaaS) and on-premises options. This flexibility allows communication service providers (CSPs) to choose the deployment strategy that best fits their infrastructure and operational requirements.  How does HDM enhance device lifecycle management? + Home Device Manager (HDM) streamlines the entire device lifecycle by providing remote firmware updates, zero-touch activation, provisioning, and end-of-life management. These capabilities reduce the need for customer service calls and increase operational efficiency. How does HDM handle real-time analytics and network insights? + Home Device Manager (HDM) offers real-time analytics and network insights through customizable dashboards. It provides actionable data on key performance indicators (KPIs), Quality of Experience (QoE) ratings, and device performance, enabling CSPs to optimize network reliability and customer satisfaction.  Can HDM manage large-scale device deployments? + Absolutely. Home Device Manager (HDM) is designed to support over 150 million devices worldwide, demonstrating its scalability and reliability in managing large-scale deployments for CSPs. What standards does HDM support for device management? + HDM supports industry-standard protocols, including TR-069 and TR-369 (User Services Platform), facilitating seamless integration and management of a wide range of devices within home networks. How does HDM contribute to operational cost reduction? + By automating device management tasks such as provisioning, firmware updates, and troubleshooting, Home Device Manager (HDM) reduces the need for manual interventions. This automation leads to decreased operational expenses and improved resource utilization for CSPs. Is HDM suitable for managing smart home devices? + Yes, Home Device Manager (HDM) is specifically designed to meet the demands of smart home connectivity. It provides secure and efficient management of various smart home devices, ensuring seamless integration and optimal performance within home networks. [Learn from the Leaders](https://motive.com/case-study/bt-hdm?hsLang=en) [![BT-logo-white-1](https://motive.com/hs-fs/hubfs/BT-logo-white-1.png?width=200&height=99&name=BT-logo-white-1.png) ](https://www.bt.com/) [![Motive_White_Horizontal](https://motive.com/hs-fs/hubfs/Logos/Motive_White_Horizontal.png?width=250&height=61&name=Motive_White_Horizontal.png) ](https://motive.com/case-study/bt-hdm?hsLang=en) #### “This is a one-stop shop to give visibility into the home environment. It has been really powerful in helping our advisers understand how the broadband fixed network is performing and if there are any problems that might be preventing the service from performing at its best so that they can confidently resolve them.”   #### **- Simon Evatt, Digital Director, BT** Decades of experience, **decades of insight.** [Resource Library](https://motive.com/resources?hsLang=en) Unlocking Growth for Telcos: Innocation in Managed Home and Beyond Discover how telcos can unlock growth in managed home services by leveraging innovation in device management, predictive analytics, and smart home connectivity. [Get the whitepaper](https://motive.com/future-of-telco?hsLang=en) Is your network platform & process ready for USP? Assess your platform’s readiness for TR-369 with our expert-built USP migration checklist—designed to help telcos modernize device management, reduce support costs, and accelerate service innovation. [Get the checklist](https://motive.com/usp-checklist?hsLang=en) Empowering global service providers to add new value and services Discover how telcos can unlock growth in managed home services by leveraging innovation in device management, predictive analytics, and smart home connectivity. [Watch the webinar](https://motive.com/webinars/empowering-service-providers?hsLang=en) Stay in the know Monthly insights, straight to your inbox. ```json { "@context" : "https://schema.org", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "Canada", "addressLocality" : "Mississauga", "addressRegion" : "ON", "postalCode" : "L4W 5N5", "streetAddress" : "100-5060 Spectrum Way" }, "knowsLanguage" : "en", "logo" : { "@type" : "ImageObject", "url" : "https://44869391.fs1.hubspotusercontent-na1.net/hubfs/44869391/Motive_cream_Horizontal-web.png" }, "name" : "Motive Software Solutions", "url" : "https://motive.com/home-device-manager" } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://motive.com/media-transcripts/209242261098/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://44869391.fs1.hubspotusercontent-na1.net/hubfs/44869391/video_assets/209242261098/inherited/web_optimized.mp4", "dateModified" : "2026-03-13T22:58:11.027Z", "duration" : "PT2M4S", "height" : 2160, "name" : "Video_Motive-Home-Device-Manager_HDM", "thumbnailUrl" : "https://api-na1.hubspot.com/filemanager/api/v3/files/thumbnail-redirect/209242261098?portalId=44869391&size=medium", "uploadDate" : "2026-03-13T16:26:50.043Z", "width" : 3840 } ```