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SMP AI Assist

Empower every agent. Enhance every experience. Resolve every issue faster.

Exceptional customer experiences require more than automation. Service providers need intelligent tools that help agents, technicians and subscribers quickly identify issues, access information and resolve problems across every support channel.

SMP AI Assist is an AI-powered customer service platform designed specifically for communication service providers. Combining Agentic AI, virtual assistants, co-pilots, guided troubleshooting and omnichannel service workflows, SMP AI Assist helps operators improve customer satisfaction, increase first contact resolution and reduce support costs across fixed, mobile, broadband and IoT services.

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Key Capabilities

AI Agent Assist

Provide customer service representatives with real-time recommendations, diagnostics and next-best actions during customer interactions.

Virtual Customer Assistants

Deploy AI-powered voice and chat assistants capable of answering questions, gathering context and resolving issues without human intervention.

Guided Troubleshooting

Deliver step-by-step workflows tailored to customer issues, device types and service environments.

Omnichannel Customer Engagement

Support voice, chat, self-service, assisted care and field care experiences through a common platform.

Telecom Service Intelligence

Access customer history, network insights, device telemetry and diagnostic information from a single interface.

Telecom Use Cases

Broadband troubleshooting

Wi-Fi diagnostics

Mobile service support

Fiber service diagnostics

IPTV troubleshooting

Fixed wireless access support

Technician workflows

Digital self-service

Business Outcomes

Increase first contact resolution

Reduce average handle time

Improve customer satisfaction

Increase self-service adoption

Reduce call centre costs

Improve agent productivity

Why CSPs Choose SMP AI Assist

Unlike generic customer service platforms, SMP AI Assist is built specifically for telecom operations and integrates directly with OSS, BSS and network environments. The result is a customer experience platform that understands telecommunications services, devices and workflows from day one.

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