SMP AI Connect

Communication service providers depend on hundreds of OSS, BSS, CRM, ERP, network and cloud applications to deliver services. Unfortunately, these systems often operate in silos, creating complexity, slowing innovation, and limiting the value of AI initiatives.

SMP AI Connect is an AI-native integration and orchestration platform built specifically for telecommunications operators. It securely connects enterprise systems, network platforms, applications and data sources through reusable APIs, workflows and Model Context Protocol (MCP)-enabled services. The result is a unified execution layer that enables Agentic AI, enterprise automation and faster service delivery across fixed, mobile, broadband and IoT operations.

Key Capabilities

Connect Any Telecom System

Integrate OSS, BSS, CRM, ERP, network management and cloud environments through a common framework that simplifies connectivity and reduces integration effort.

AI-Enable Legacy Platforms

Use MCP-powered sidecar and façade architectures to expose legacy systems to AI agents without requiring large-scale modernization projects.

API Management and Abstraction

Create reusable APIs and service components that hide implementation complexity and accelerate development across teams.

Workflow Automation

Design and execute business processes using BPMN workflows, service operations and low-code development tools.

Reusable Service Components

Build once and reuse across customer care, provisioning, assurance, diagnostics and enterprise automation initiatives.

Telecom Use Cases

Service provisioning orchestration

OSS/BSS integration

Customer onboarding automation

Subscriber data management

Incident diagnostics and resolution

Enterprise router management

AI-powered workflow execution

Cross-domain service assurance

Business Outcomes

Reduce integration complexity

Accelerate AI adoption

Improve operational agility

Shorten service deployment times

Increase reuse of enterprise assets

Enable secure Agentic AI execution

Service management Platform

Transform Telco Customer Service and Integration Experiences

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Customer

SMP AI Assist

Empower agents, technicians, and customers with AI-driven service experiences.

SMP AI Assist transforms customer service through AI-powered virtual agents, co-pilots, guided troubleshooting, and omnichannel workflows. Deliver faster resolutions, consistent customer experiences and scalable digital engagement across voice, chat, self-service, assisted care, and field service channels.

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Predictive Care

SMP AI Predict

Solve issues before customers experience them.

SMP AI Predict uses Agentic AI and machine learning to analyze network, device, customer, and service data in real time. By identifying subscribers at risk of service degradation and automatically executing preventative actions, operators can move from reactive support to predictive care while reducing call volumes, truck rolls, churn, and customer effort.

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