Need help with your telecom services, device management, or entitlements? You're in the right place.
Existing Customer Access
Log in here to manage tickets, view documentation, and access platform resources.
Request An Account
Request login credentials for your team to get started with support, product onboarding, and entitlement management.
Support and Maintenance SoW
Our goal is to ensure continuous performance, stability, and timely assistance for all supported solutions.
Questions on how to use the Motive Support Portal?
Download the Motive Support Portal Guide
Or, contact us:
Email: support@motive.com
Phone: +1 (510) 930-3427 / +351 96 217 1813
Frequently
Asked
Questions
Who should use the Motive Support Portal?
The Motive Support Portal is designed for telecom operators and enterprise partners using our software solutions, including device management, contact center orchestration, entitlement servers and IoT device management.
What products are supported?
You can get support for Motive products like Home Device Manager, Service Management Platform, Entitlement Server, IMPACT Mobile, IoT, and Motive Intelligence solutions.
Is this support site related to fleet management or dashcams?
No. Motive Software supports telecom network operators and their digital platforms. If you're looking for fleet or logistics-related services, please verify you’re on the correct support website. Try www.gomotive.com
What should I do if I forgot my password or login information?
Use the “Existing Customer Access” option to reset your password or contact support using the link at the top of this page.
What kind of issues can I submit a support ticket for?
Tickets can be submitted for technical troubleshooting, configuration assistance, platform bugs, account issues, or general product questions
Can I access product documentation and onboarding guides through the portal?
Yes. Once logged in, you’ll have access to documentation, release notes, best practice guides, and onboarding tools specific to your Motive products.
How do I request access to the portal?
If you're new to Motive, click the "Request Access" option above to submit your organization’s details. Our team will validate and issue credentials typically within 1–2 business days.
How do I escalate a critical issue?
If you’re experiencing a critical production issue, log in and mark the ticket priority accordingly. You can also follow up via the contact link on this page.