---
title: How BT Revolutionized Wi-Fi Management | Motive
description: Simon Evatt, Digital Director at BT, shares how AI-driven diagnostics, real-time monitoring, and proactive troubleshooting redefined their approach to customer support and operational efficiency.
---

# **How BT Manages 10M+ Wi-Fi Endpoints with 61% Fewer Support Calls**

Discover how one of Europe’s largest CSPs transformed the home broadband experience across **14 million households.**

Motive’s** Service Management Platform (SMP) **and **Home Device Manager (HDM)** enabled BT to launch ***Homeview***, an integrated service experience for 3,000+ advisors—equipping them with:**

**🔍 Real-time visibility into subscriber networks and home devices  
🧠 AI-guided Smart Assistant for troubleshooting and proactive resolutions  
⚙️ Automated workflows that improve first contact resolution, and cut OPEX

![BT-A.L.D-93f4e76a](https://44869391.fs1.hubspotusercontent-na1.net/hub/44869391/hubfs/BT-A.L.D-93f4e76a.png?width=300&name=BT-A.L.D-93f4e76a.png)

61% Reduction in Calls

5% Increase in Customer Service Experience

5 min Reduction in First Call Resolution

### **Find Out Why Leading Telecom Operators Are Choosing Motive **

Motive is redefining how telecom operators manage service and customer experience—using cloud-native intelligence to sense, think, and act across every device, session, and service.

Our platforms power predictive care, simplify support, and reduce operational costs at scale. 

Learn how BT transformed customer support and network operations—**download the full case study now.**

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