TR-369/ USP vs. TR-069/ CWMP: What ISPs Need to Know Now

TR-369/USP vs. TR-069/CWMP: What ISPs Need to Know Now 

Compare TR-369 (User Services Platform) and TR-069 (CWMP), the two key protocols for broadband CPE management. Learn how Motive Home Device Manager (HDM) simplifies dual-protocol support and enables a cost-effective, risk-mitigated migration to USP.

CWMP Is No Longer Enough 

Introduced in 2004, TR-069 (CWMP) served as the backbone of broadband device management—enabling remote provisioning, firmware upgrades, and diagnostics at scale. 

But today’s CPEs are smarter, more numerous, and more demanding. With Wi-Fi mesh systems, IoT devices, containerized applications, and hybrid cloud connectivity, CWMP shows its age. 

That’s why the Broadband Forum developed TR-369 (USP)—a modern, scalable, and secure protocol designed for the always-on, real-time nature of the connected home. 

“We decided to implement USP in-house to enable true service agility. With the platform in place, we can now launch new CPE services without touching firmware—across multiple countries and devices.” 
— Marcel Sponer, Principal Engineer & Lead Architect, Home Technology Products, Vodafone 

For a deeper dive into protocol capabilities, see our USP Readiness Checklist.

Why Leading CSPs Are Adopting USP 

TR-369 provides the foundation for next-gen network and device management: 

• Mesh Wi-Fi orchestration with real-time diagnostics 

• In-home containerized service deployment (e.g., security, parental control apps) 

• Remote telemetry and AI-based self-healing workflows 

• Multi-party access (vendor, ISP, consumer) with secure delegation 

• Support for IoT endpoints beyond traditional CPE 

“USP is really an enabler for value-added services. If the operator is considering software module management, analytics, AI, or IoT — then they should consider going dual stack or transitioning to USP.” 
— Hande Erdem, Product Manager, Motive HDM 

The Role of Motive Home Device Manager (HDM) in TR-369 Adoption 

Motive Home Device Manager (HDM) is protocol-agnostic—supporting TR-069, TR-369, SNMP, WebPA, and more in a unified platform. 

Dual-Protocol (CWMP + USP) Support 

Motive HDM supports devices running both TR-069 and TR-369 simultaneously. Thanks to the shared TR-181 data model, ISPs can transition at their own pace, using: 

• TR-069 for provisioning and legacy workflows 

• TR-369 for next-gen services, telemetry, and analytics 

“We chose a dual-stack approach to avoid a big bang migration. It gives us more flexibility, better service-by-service control, and a fallback if needed.” 
— Severin Rupp, DevOps Engineer, Swisscom 

Software Module Management 

HDM enables remote container deployment (via USP) for applications like: 

• Home security modules 

• Speed test engines 

• Mesh optimization agents 

Learn more about HDM’s software management capabilities in our USP Application Lifecycle Brief. 

Bulk Data Collection and Insights 

HDM supports real-time and batch telemetry ingestion from both TR-069 and USP devices, enabling: 

• Predictive maintenance 

• Proactive issue detection 

• Enhanced user experience through analytics 

Explore our Service Management Platform to see how data pipelines extend this value across the OSS stack. 

Mitigating Migration Risk: How Motive Home Device Manager (HDM) Helps 

Network Engineers and Operations teams are rightly cautious about switching protocols at scale. Motive HDM provides: 

• Vendor-agnostic support across CPE models and firmware versions 

• Staged migrations with dual-stack and fallback options 

• API-first architecture for OSS/BSS integration 

• In-field telemetry to monitor the success of USP rollouts 

Final Takeaway: Future-Proof Your Device Management 

TR-369/ USP is the new gold standard for broadband device management—offering the performance, security, and flexibility required for connected homes and hybrid networks. 

Motive HDM is your bridge between today’s infrastructure and tomorrow’s capabilities, helping you migrate on your terms—without compromising operational efficiency or customer experience. 

Learn more about how Motive HDM supports USP deployments, and visit our Resource Center for more!