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We manage the devices that move our world forward

Our solutions
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Motive is reborn following
carve-out of Nokia’s device and
service management businesses

Austin, TX – April 8, 2024 – Following its carve-out of Nokia’s device and service management business, Lumine Group has created a stand-alone pure-play technology company called Motive, restoring and re-energizing the company’s original founding brand.

NEWS RELEASE

The industry leader in device and service management

>1.8B Devices Under Management
>120K Device Models Recognized
>1.0M Customer Service Representative Users
>10M Self-service Sessions Enabled Per Month
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"We're actually thrilled with the customer experience improvements."

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Features

Broad Device Support Connect broadband routers, Wi-Fi® extenders, small cell devices, video set-top boxes, 5G/4G FWA services, femto access points, cable modems, mesh nodes, mobile, IoT, and smart home devices.
Simplified Device Deployment Activate, configure, and provision devices automatically with zero-touch capabilities, including large-scale or bulk management deployments.
Self-care Enablement Empower users with self-service capabilities, reducing customer service agent workloads, speeding up resolution times, and enhancing customer satisfaction.
Strong Security Automate distribution of security patches and fixes to ensure device software is always up to date, thereby minimizing security vulnerabilities.
Heightened Visibility Analyze omni-channel device and network data using predictive analytics to obtain a 360-degree perspective that is useful for troubleshooting and improving the customer experience.
Pre-built Dashboards Access technical troubleshooting widgets, omni-channel customer troubleshooting history, and customer-centric network maps that highlight device-specific diagnostics and available operations.
AI and Machine Learning Employ proprietary AI and ML algorithms to automate and execute workflows that improve system performance, reduce agent workloads, and lower operational costs.
Standards-based Integration Take advantage of broadband industry standards like TR-069 and TR-369, as well as equivalent mobile and IoT standards to quickly integrate with different networks, devices, and protocols, providing a reliable and future-proof solution.
Multi-dimensional APIs Seamlessly connect applications and OSS and BSS systems using multi-dimensional APIs that make it easier to integrate into existing infrastructure without significant disruptions or complex coding.
Growth Opportunities Employ the latest technology to serve rapidly growing market segments within the IoT and mobile industry, including device management for low power wide area (LPWA) networks and e-sim/i-sim provisioning of mobile devices.

SOLUTION BENEFITS

Save Time
- Faster integration
- Faster system launch
- Faster responses to issues
Save Cost
- Reduced CSR agent workload
- Reduced operational costs
- Reduced complexity
Save Customers
- Improved self-care 
- Improved resolution times 
- Improved customer loyalty
Plus, generate revenue growth through the launch of new services and devices
Why work with us?

We are

Trusted

Motive is the proven leader in device and service management solutions, with decades of experience spanning the largest and most successful service operators.

Flexible

Motive offers software-as-a-service models, private or public cloud deployment, or on-premises technology to support the specific needs of your business. 

Global

Motive is deployed at well over 150 customers, spanning more than 65 countries around the world.

GET IN TOUCH
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Serving 150+ customers around the globe:

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