The Motive Service Management Platform empowers Communication Service Providers to deliver seamless, proactive customer support across home, mobile, IoT, and enterprise services. By leveraging machine learning-powered workflows, it reduces call center costs, enhances customer satisfaction, and accelerates issue resolution.

Key Features & Benefits

• Dynamic Intelligent Workflows: Resolve issues in real-time with AI-driven automation.
• Customer Service Portal: Equip agents with dashboards for proactive troubleshooting.
• Campaign & Event Manager: Automate mass actions like firmware updates and CPE reboots.
• Multi-Tenant & Cloud-Ready: Deploy on-prem, private cloud, or SaaS with full scalability.
• API Gateway & Integration Framework: Streamline connectivity with OSS/BSS systems.