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See it, know it, and handle it with the SMP Virtual AI Agent Assist

Boost customer engagement, network reliability, and operational efficiency with Motive SMP and Generative AI. Virtual AI Agent Assist cuts handling time, expands self-service, streamlines workflows, and delivers AI-powered insights.

 

Who
uses it

Utilities

Optimize smart metering, reduce operational costs, and enhance customer engagement with AI-driven automation.

Enterprises

Streamline utility management, improve customer service efficiency, and leverage real-time insights for better decision-making.

Municipalities

Improve resource allocation, optimize infrastructure management, and enhance citizen services with AI-powered automation.

 

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What
it does

AI-Powered Customer Care Management

Leverage Virtual AI Agent Assist to automate and optimize customer interactions across multiple channels.

Intelligent Utility Metering Workflows

Pre-built workflows for utility call centers, web platforms, usage apps, and billing systems enhance efficiency and customer experience.

Billing & Outage Compensation Automation

Automatically estimate bills in case of metering failures, apply discounts after outages, and improve transparency for consumers.

 

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Why
you need it

Real-Time Utility Usage Visualization

Give consumers clear insights into their water, gas, and electricity usage, improving efficiency and sustainability.

Reduced Consumption Through Consumer Visibility

Empower customers with data that helps them monitor and optimize their energy and water consumption.

Simplified Conflict & Dispute Resolution

Omni-channel automation reduces average handling time (AHT) for agents and streamlines issue resolution.

 

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Learn from the Leaders

“In Australia, where water management is critical, IMPACT IoT is enabling the water industry to deploy sensors across their networks, giving them the data they need to better manage this vital natural resource. With wide and deep coverage, we're helping customers connect devices that have never been online before opening up new solutions and opportunities.”

- IoT Specialist, TPG
Decades of experience, decades of insight.
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