Explore how AI is revolutionizing customer service in telecom—and how leading CSPs are using automation to reduce costs, resolve issues faster, and deliver a seamless experience across every touchpoint.

In this session, Motive product leaders walk through real-world use cases from the latest Service Management Platform (SMP) release and preview what’s coming in SMP25. Learn how virtual agents, proactive care, and platform-wide automation are transforming the support model from reactive to predictive.

Key Highlights from the Webinar:

• AI-guided Diagnostics with the Virtual Agent Assistant.
• Proactive Care Strategies to Reduce Truck Rolls and Support Volume.
• Shift-Left Customer Support: Crawl, Walk, Run Framework.
• Zero-Downtime Upgrades and Platform Security Enhancements