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The Proactive Broadband Provider: From Proactive Care to Agentic AI

Watch this Broadband Forum panel featuring leaders from Motive, Incognito, and Unity. See how operators use USP/TR-369, predictive analytics, and human-in-the-loop governance to cut OPEX, speed MTTR, and elevate CX.

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AI for Broadband Operations

Discover how telecom operators are using AI, USP/TR-369 telemetry, and agentic automation to predict issues before they occur, reduce OPEX, and deliver next-generation broadband experiences.

What You’ll Learn (Key Takeaways)

  • Proactive care with real results: Identify “high-propensity” trouble cohorts and trigger next-best actions automatically, reducing repeat calls and OPEX.
  • USP/TR-369 in action: Why near-real-time, standards-based telemetry is the fuel AI needs, and how operators are using it today.
  • Edge AI & omni-channel context: Keep decisions close to the experience (CPE, home hub, mobile tools) and carry context across phone, chat, and field tech workflows.
  • Security & privacy opportunities: Voice biometrics, PII reduction/redaction, and anomaly detection without payload inspection.