IPTV Self-Care
in Action
See how e& uses Motive SMP to enable self-service troubleshooting for IPTV issues. In this demo, a customer selects their set-top box, triggers a remote reboot, and follows guided steps to resolve channel issues—all from the app.
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Case StudyHow E& Achieved a 70% Improvement in Fixed FCR
Discover how a leading telecom provider used Motive’s Service Management Platform to boost fixed FCR by 70% and reduce inbound calls by 40%.
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SMP DemoFixed Broadband Self-Care in Action
See how e& uses Motive SMP to let subscribers troubleshoot broadband and WiFi issues from their app. Automated diagnostics, real-time insights, no truck roll required.
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SMP DemoMobile Self-Care in Action
See how e& uses Motive SMP to power mobile self-service troubleshooting. Customers diagnose data issues, check signal strength, and reset their network—without calling support.
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