Mobile Self-Care
in Action
See how e&, uses Motive SMP to power self-service troubleshooting for mobile subscribers. In this demo, a customer diagnoses connectivity issues, checks signal strength, reviews data usage, and performs a network reset, all from the app, with zero agent intervention.
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Case StudyHow E& Achieved a 70% Improvement in Fixed FCR
Discover how a leading telecom provider used Motive’s Service Management Platform to boost fixed FCR by 70% and reduce inbound calls by 40%.
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SMP DemoIPTV Self-Care in Action
See how e& uses Motive SMP to enable IPTV self-service. Customers reboot set-top boxes, resolve channel issues, and close tickets—all without agent intervention.
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SMP DemoFixed Broadband Self-Care in Action
See how e& uses Motive SMP to let subscribers troubleshoot broadband and WiFi issues from their app. Automated diagnostics, real-time insights, no truck roll required.
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