Fixed Broadband
Self-Care in Action
See how e& uses Motive SMP to let subscribers troubleshoot fixed broadband issues directly from their app. In this demo, a customer runs automated diagnostics on their home network, views connected devices, checks bandwidth and connection status, and gets guided steps to resolve WiFi issues—without calling support.
Discover how a leading telecom provider used Motive’s Service Management Platform to boost fixed FCR by 70% and reduce inbound calls by 40%.
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See how e& uses Motive SMP to enable IPTV self-service. Customers reboot set-top boxes, resolve channel issues, and close tickets—all without agent intervention.
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See how e& uses Motive SMP to power mobile self-service troubleshooting. Customers diagnose data issues, check signal strength, and reset their network—without calling support.
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